Recovery

Locked out or worried about losing access? Start here.

Choose what you still have. The fastest path depends on backup codes, an old device, an active session, or an administrator.

What do you still have?

Backup codes Old phone still opens the app A browser session is still signed in Team administrator can reset MFA Generate recovery path

Lost Authenticator App Recovery Work through backup codes, old devices, logged-in sessions, administrator help, and official recovery forms. 2FA Code Not Working Troubleshoot invalid 2FA codes by checking time drift, account labels, algorithm settings, and recovery options. 2FA Backup Codes Guide Learn what backup codes are, where to find them, how to store them, and when to regenerate them. Transfer 2FA to a New Phone Move authenticator accounts to a new phone safely, verify every login, and keep the old device until migration is complete. Lost Phone with 2FA Enabled Reduce damage after losing a phone with authenticator apps, logged-in accounts, SMS fallback, and recovery codes.