Official path
Personal details → Two-step authentication → Add authentication method → Use an authenticator app → Backup code Before you start
- Sign in on a trusted browser before you change security settings.
- Decide who owns recovery if this is a shared team account.
- Store the backup code in a secure offline place after setup.
Setup steps
- 01
Open the Personal details page
In the Stripe Dashboard, open Personal details and find the Two-step authentication section.
- 02
Add the authenticator method
Choose Add authentication method, then Use an authenticator app, and scan the QR code or choose Enter code manually.
- 03
Confirm the code
Enter the current code from the app to finish setup.
- 04
Write down the backup code
Stripe shows a backup code only once at the end of setup, so record it immediately and keep it safe.
Recovery and backup
Use the backup code
At sign-in, choose Sign in another way and use the backup code to get back into the account.
Reset the method if you still own the account
If you are the account owner or administrator, Stripe lets you remove or reset two-step authentication through the account recovery flow or the Team and security page.
Refresh the backup code after recovery
Once you are back in, generate a new backup code and replace the old copy immediately.
Common problems
Backup code is required
Stripe will show one backup code at setup time, and it is the fastest recovery path if the authenticator is lost.
Team owners may need to reset it
Shared accounts often require the primary owner or administrator to reset another user's two-step authentication.
SMS is weaker
Stripe recommends an authenticator app or hardware key over SMS because SMS is vulnerable to SIM swap attacks.