Before rollout
Check which users already have a second factor, which groups need special handling, and whether admin recovery is staffed before the enforcement date.
During rollout
Send a clear announcement, show the supported methods, provide screenshots that match the actual product UI, and give users a deadline with support contacts.
After rollout
Audit enrollments, follow up with exceptions, and confirm that the help desk knows how to reset or escalate accounts without bypassing the policy.
Implementation checklist
- Prepare the announcement and FAQ before enrollment opens.
- Track completion by role or department.
- Close temporary exceptions after the rollout window ends.
Policy cautions
- Do not ask employees to figure out recovery after their device is already gone.
- If you force MFA with no support path, you will create avoidable downtime.